I recently purchased a hard drive from Scan.co.uk – one of their Today Only specials. At checkout, they automatically add Scansure Protection - an insurance policy which protects against installation damage. This is a bit sneaky, and because I wasn’t really concentrating, I neglected to remove it. It only cost me £2.30, but that’s money wasted as I have been building my own machines for years now and it’s unlikely I’d damage the drive. Unfortunately, from browsing the Scan forums, it seems that it’s impossible to cancel Scansure after going through with the order.
This experience probably won’t stop me buying from Scan in the future, but I’ll certainly be more careful. Ideally I think Scansure should be opt-out rather than opt-in, or at the very least there should be an option for registered users to disable Scansure permanently on their account.