Auto Aid breakdown cover: the other AA

Having held an AA membership for just under a year, I recently had occasion to call them out for the first time. I wasn’t at all pleased with the experience, so decided to vote with my feet and look into signing up with one of their competitors.

When I mentioned this to a colleague, he recommended Auto Aid. Like the AA, the RAC and Green Flag, they provide breakdown cover for £37 per year, which is quite reasonable. They don’t operate their own recovery fleet, but instead send out a local garage to pick up your car. You then pay the cost of the recovery on your credit card and claim this back from Auto Aid. A year’s membership costs £37, which covers yourself and your spouse and includes recovery to and from anywhere in the UK,  even if you break down on your doorstep.

I hadn’t heard of Auto Aid before my colleague mentioned it, but renowned financial expert Martin Lewis has good things to say about Auto Aid on his Money Saving Expert website so I decided to give it a go.

Their website is basic but tells you everything you need to know. I filled in the online application and received a call back the next day to confirm that I wanted to go ahead and to take my payment. Five minutes later, I was covered, and for a fraction of what the AA would have charged me for renewal.

Hopefully I won’t need to call them out any time soon, but if I do I’ll be sure to report back. I’d be very surprised if they did any worse than the AA though, given my recent experience!

Geographical numbers for the AA

Buried in my AA (Automobile Association, that is…) renewal documentation, I spotted that they’ve provided land line telephone numbers as an alternative to the usual non-geographical 0800/0870 numbers, which cost extra from most mobile phones:

  • For breakdowns, the number is 0121 275 3746.
  • For membership enquiries, the number is 0161 332 1789.

Sites such as Say No To 0870 regularly publish user-submitted geographic numbers for many companies, but kudos to the AA for providing official numbers without having to jump through such hoops. Less kudos to them for taking 2 hours to tow my broken-down car, instead of the promised 45 minutes, but that’s another story.