Heatmiser PRT-TS Wi-Fi thermostat not working after firmware update

I recently upgraded my PRT-TS Wi-Fi thermostat firmware from 1.2 to 1.6 and found that although it seemed to be working in every other way, it was no longer firing up my boiler when calling for heat.

This is because the Heatmiser hardware contains two relays (presumably so it can be shared with models that also incorporate hot water control), and thermostats shipped prior to 26th January 2012 (which includes mine) are programmed to use the one on the left for central heating, whereas newer thermostats use the one on the right (PDF link – note that although it specifically mentions 1.3 thermostats, mine was a 1.2 and it had the same issue):

To combat this problem, Heatmiser have two sets of firmware – the “A” set for older thermostats and the “B” set for newer thermostats. Unbeknownst to me, I had received version 1.6b when I should have been sent 1.6a.

There are two options to fix this – either have Heatmiser send out a programmer with the 1.6a firmware, which would take a few days, or – as I did – simply rewire the thermostat as per the corrected wiring diagram. Obviously I recommend that you hire a qualified electrician to do this if you’re not proficient yourself.

Unfortunately it’s not possible to determine which firmware you have been sent until you’ve flashed your thermostat with it, so if you decide to upgrade, I recommend you check the label on the rear of your device and check with Heatmiser that they are sending the correct firmware type (A for the top diagram marked with a cross, B for the middle diagram marked with a tick).

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    5 comments on “Heatmiser PRT-TS Wi-Fi thermostat not working after firmware update

    1. Marco says:

      Hi Chris,

      Thank you for sharing this information. Where did you download the 1.6 firmware? I don’t see any firmware updates at http://www.heatmiser.com/index.php/support/manuals-and-documents for the PRT-TS Wifi.

    2. Chris Barnes says:

      Hi Marco,

      You need to contact the Heatmiser sales team and they will send you a programmer loaded with the latest firmware, in exchange for a refundable deposit.

    3. Marco says:

      Hi Chris,

      Thanks. What do you exactly mean with a programmer, for a refundable deposit? A piece of hardware to update the firmware?

    4. Chris Barnes says:

      Hi Marco,

      Yes, that’s exactly it. Unfortunately you can’t update the firmware via USB or the web interface – you have to use Heatmiser’s special PIC programmer which they’ll send out to you at no charge as long as you return it promptly.

    5. Marco says:

      HI Chris,

      Ok, thank you. I’ll contact the support desk / sales team.

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