The iPad 2 saga (aka Best Buy fail)

Having resisted the original iPad, I succumbed to the temptation of the iPad 2 and placed an order via the online Apple Store at 9am on the UK launch day, March 25th. Unfortunately, due to demand, I was given an estimated shipping date of 15 April, with estimated delivery on 26 April, inexplicably eleven days after shipping – a far cry from the experience I had when I pre-ordered my iPhone 4 and it arrived on launch day.

I thought I’d be OK to wait, but having played with one in the Birmingham Bullring Apple Store last week (who didn’t have any stock available to take away on the day), I started getting twitchy fingers – as well as considering going for a 32GB model instead of the 16GB I’d ordered through Apple – so started watching the very useful iPad-Stock.co.uk website.

After a couple of false alarms – Tesco Direct occasionally showed stock but every time I got to the checkout, I was told it was out of stock, and a friend managed to order one from HMV only for his order status to change to “pre-order” within hours – I eventually managed to find some stock, this time at Best Buy, the US electronics giant who have recently opened up shop (physically and online) in the UK. All went well, until I put my credit card details in… declined!

I tried a couple of different cards – one credit, one debit – and strangely both of those failed as well. My phone then rang – it was Tesco Bank, the issuer of my main credit card, who wanted to go through a few transactions with me to make sure they weren’t fraudulent. Having verified that the declined Best Buy transaction (along with a few previous purchases elsewhere) were legit, the operator unblocked my card and said that I should be able to put the order through again.

Great, I thought, so I input my card details again – still no joy! So I phoned Best Buy, who helpfully told me that my account had been blocked for 24 hours due to the original declined transaction and I was welcome to try again tomorrow. When I asked if there was any way around this, I was told not – I couldn’t even order over the phone. A friend of mine had a similar experience, so I wonder how many potential orders Best Buy have lost out on due to this dubious “security” measure – I can imagine a lot of banks and card issuers have declined cards as people suddenly dropping some £500 on an electronics website could well appear fraudulent without speaking to the customer first.

Knowing that the Best Buy stock was likely to have run out by the following day, I decided to go elsewhere. At the time, Insight were showing stock of the black 32GB Wi-Fi model that I wanted, so I decided to place an order with them. The deal wasn’t as good as the Best Buy one, as I had to pay £12 delivery, but if it meant I could have the iPad in my hand sooner, I was happy to fork out.

I was pleased to see that the website accepted my credit card details… then dismayed when I got an email later saying that it had been declined. By the time I read the email on that same evening, Insight’s phone lines had closed, and as it was a Friday I wouldn’t be able to give them a different card to try until the following Monday. Another retail fail – why doesn’t the site have an option to update the payment method via the website when the phone lines are closed?

So, having exhausted my options, I gave up for the day. At around 10.30 this morning, I had a quick look at iPad-Stock, not expecting to see anything, but to my surprise there was stock showing at Comet. They were offering free delivery for Tuesday, or £6 for a Monday (7am-6pm) delivery. It’s not like me to pay extra to receive something a day early, but this is the iPad 2 we’re talking about… My order went through successfully and I got an email confirmation, so all good so far.

I haven’t cancelled my Apple order yet – I thought I’d wait until my Comet order is fulfilled, so I have something to fall back on in case of problems. However, a friend of mine also put an order through with Comet and tried to cancel his Apple order immediately, and was told that the order was already being shipped and couldn’t be cancelled – so he ended up cancelling his Comet order. I’ll wait and see what happens on Monday – worst case is I can’t cancel it and have to return it to Apple when it arrives, or sell it on to a friend or colleague (at cost price, naturally – I can’t be bothered eBaying it).

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    2 comments on “The iPad 2 saga (aka Best Buy fail)

    1. Darren says:

      Dude, I so feel you pain. As the unnamed friend in the blog post, I’ve rode this iPad roller coaster with you.

      We both started nearly a year ago with the “I don’t need/want an iPad, and don’t see when I would use it”…to….”I NEED ONE NOW !!!”

      I guess this is the price we pay for being Apple fanboys.

      I’ll be quite interested to see what we do once it gets closer to the release of the iPhone 5, we’re both adamant that we’re not bothering with it, and waiting for the iPhone 6 (or whatever it’ll be called)……but I’m sure we’ll get twitchy when release day comes.

    2. Victoria says:

      There’s always a bit of a lull in shopping activity around September/October as the kids go back to school, which gives APPLE etc time to get stocks into the High Street. Hence why the iPad seems to be available from all the major retailers.

      Be very interesting to see how APPLE fairs upto Christmas, when demand picks up – Especially with the double whammy of having to juggle the release of the iPhone 5 as well.

      Incidently I managed to get my iPad 2 via http://www.ipadstockchecker.org.uk – The prices and stock information seemed to get updated a bit more frequently than ipad-stock. Just my two cents :-)

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